Write down the observable artifacts that you see/hear. ●Expensive cars, and not a lot of cars. ●Big expense in the aesthetic of the place. ●Dead Environment. ●Erika has to keep the book in Pete's office, She has no control over her job ●Tony doesnt have responsibilities. Pete doesnt give him control ●Pete likes to have his hands everywhere What do these say about the underlying culture? ●They value customer experience tremendously ●Weak culture as Pete doesnt give anyone authority What resistance do you think Marcus will encounter? ●Marcus will encounter Pete's resistance as Pete had controlled the shop for 4 years. How can he overcome resistance? ●Push the employee's to not listen to Pete, to do their own thing Did the change stick? No, because Pete isn't good at resisting change.
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