Building Strong Brands
Fr
om
the cust
omer
p
er
spective ...
brand
is a c
ol
lecti
on
of
p
er
cepti
on
s and associati
on
s
that cust
omer
s h
ol
d
ab
ou
t a product, a s
er
vice,
or
a c
om
pany. This
c
ol
lecti
on
embodies values that
cr
eate meaning
f
or
cust
omer
s that represent
a pr
om
ise of the
ex
p
er
ience
cust
omer
s
ex
pect when they have c
on
tact with the
brand.
Tim P. McMahon, MA, PhD
The Little Green Marketing Book
2
READ the screen.