After watching and analyzing both videos, there is no doubt that creating a strong data
strategy will be a key step in The Padel Club's development. First, it is to be aligned with
our mission, vision, and core values, having a clear plan of what we want to achieve as a
business and the direction or plan to follow. From this point, we must define some of the
strategic or most important data use cases that will provide us with additional value and
information to achieve these objectives and overcome challenges. A good data strategy will
provide The Padel Club with many benefits in different sections.
First, a good data strategy will help us to understand what our customers seek. We can use
data to track and analyze their different usage patterns and preferences and make decisions
about it, aiming to continuously improve our performance to provide them with the best
possible experience and service. This information will give us information like how often
they visit us, what are their favorite courts and services, the most scheduled and busy hours
and the length of the rentals, their degree of satisfaction with our staff and products, and
more. It will be determined by the level of usage and availability, satisfaction rating
surveys, sales level, and more.
Secondly, marketing will be a key factor in both a sport and industry that have not yet been
developed in the country. To introduce Padel into society and continuously reach more
people, it is imperative to create a good data strategy to optimize our marketing campaigns,
which will be continuously monitored and improved thanks to the collected data. This will
be crucial not only to increase our member base but also to understand what channels are
more effective to attract them, the channels where we have to focus our efforts to increase
targeting, the response rate based on demographics, and more. Some measures that will
make us conscious about whether our investments are more or less productive are the ROI,
surveys...
Lastly, one more crucial point where data and a good data strategy will be crucial is to
constantly improve our internal processes, like management, operations, prizing,
manufacturing... For example, it can definitely help us to determine the most effective
pricing strategies for rentals, memberships, classes, etc. based on the level, age range, and
other features. Data will provide us with the information to analyze factors like the demand,
competition, and alternatives that our potential customers have, compare them, and find the
most adequate options to optimize our revenues and profits. This will be also allowed with
many other data uses like early mentioned but different objectives, like reducing costs,
enhancing a good environment, staff management and performance control, analyzing
providers, and multiple more.
In conclusion, it is more than clear that in the current World, it is not only necessary but
mandatory to have a good and updated data strategy linked to your business strategy,
mission, and vision, and there is no doubt that The Padel Club will work to have it.
Manuel R.