Groups, Teams, and Teamwork
Types of Teams
Task ForcesA task force is a temporary team created to address a single piece of work, a problem, or a goal.
- The term "task force" originated in the United States Navy. A naval task force was designed to provide flexibility in operations since it could be formed without the reorganization or repurposing of the fleet.
- Today, many organizations use task forces to bring together experts to assess, make recommendations, or take other actions to address a single issue or topic.
- entrant: A participant.
- substitute: A replacement or stand-in for something that achieves a similar result or purpose.
Today, in government, business, and other arenas, task forces are special ad-hoc committees created especially to deal with single problems or issues. For example, the U.S. Preventive Services Task Force (USPSTF) comprises independent national experts in prevention that use evidence-based and clinical preventative techniques to improve health outcomes for Americans. Examples of this kind of care would be routine screenings for disease, such as mammograms. As in the USPSTF, members of a task force are typically experts, and the group operates with a specific charge and within a specific time frame. The task force usually begins by assessing the factors that relate to its work. Next, the team typically identifies and analyzes possible solutions and develops recommendations and plans for implementing them.
Generally, a task force will not have responsibility for implementing its recommendations once they are made, although individual team members may have a role in doing so. Task forces do not have the power to compel others to accept their recommendations. Indeed, the results of their work may be accepted in part, rejected in part, or even ignored altogether.
A team created by political parties to deal with campaign finance reform is an example of a task force. The task force is expected to study the issue, assess possible actions to be taken, and then make its recommendations in the form of a report. The results of the task force's efforts then might be used by legislators to draft laws that would redefine acceptable practices for funding political campaigns.
Cross-Functional TeamsA cross-functional team comprises people from different departments and with special areas of expertise working to achieve a common goal.
Learning ObjectivesExplain the purpose and benefit of cross-functional teams
- Cross- functional teams combine people with different areas of expertise from separate departments such as finance, human resources, and marketing.
- The range of knowledge on cross-functional teams creates a broader perspective that can lead to new ideas and better solutions and also avert risks and poor outcomes.
- The diversity of cross-functional teams can create challenges to effective communication and collaboration.
Example of a Cross-Functional TeamMany business activities require cross-functional collaboration to achieve successful outcomes. A common example is service improvement. To better meet customer expectations and achieve higher satisfaction rates, a company first needs to understand what customers are looking for. The marketing department is responsible for gathering that type of customer data. Operations staff members have expertise in how to design the process for delivering a service, so they would need to be involved in making any changes to that system. The human resources department oversees training, and employees may need new skills to succeed with the new process. If any information technology is involved in supporting the service improvement, then people from that department should be on the team. Finally, accountants may be needed to identify any new costs and additional savings. In this example, the team brings together people from five different functional areas.
Challenges of Cross-Functional TeamsEven though diversity of knowledge and perspective is the big advantage of cross-functional teams, it can also be a source of problems. People who work in the same discipline or area have a common understanding and a terminology for their work that is unknown to others. Shorthand expressions or common acronyms that are familiar to one person may be confusing to others. This can make communication between members of a cross-functional team difficult and subject to misunderstanding.
Cross-functional teams may be more likely than less complex teams to have members with divergent perspectives on how work gets done. For instance, engineers value precision and attention to detail, while those who come from more creative areas such as marketing may prefer a less rigid approach. These differences in styles may also be reflected in the personalities of team members. It can take extra effort to collaborate when you have to take into account the preferences and styles of widely dissimilar individuals.
In some organizations certain departments have more status than others. A common distinction is between those in areas that contribute directly to revenue, such as sales and manufacturing, and those that do not, including support departments like purchasing and IT. Perceived differences in relative importance or credibility can undermine the effectiveness of cross-functional collaboration.
Virtual TeamsA virtual team is a temporary group created to accomplish specific tasks by using technology to collaborate remotely.
Learning ObjectivesDifferentiate among the six most common types of virtual teams and discuss the challenges they face
- Virtual teams rely upon computing and communications technology, especially Internet access.
- Virtual teams are prevalent in today's workforce, as they can be cost- effective and take advantage of technology and the availability of distributed employees.
- In order to function properly, virtual teams demand effective coordination in the form of project management.
- There are six common types of virtual teams: networked teams, parallel teams, project development teams, functional teams, service teams, and offshore information-systems development teams.
- Task processes: The various ways that the virtual team accomplishes work: communication, coordination of work efforts, and a fit between the technology and the task at hand.
Types of Virtual TeamsThere are six common types of virtual teams.
- Networked teams are loosely organized; they are usually formed to address a short-term objective and are dissolved after they accomplish that objective. Similar to task forces and cross-functional teams, networked teams frequently bring together people with different expertise to bring broad perspectives to discussing an issue or problem.
- Parallel teams are highly task-focused and draw on individuals from different functional areas and locations. While they generally complete their work on a defined schedule, parallel teams may not be disbanded but may instead remain to take on a subsequent set of tasks.
- Project development teams work on complex sets of activities over a long time period. They may be formed to develop new products, deliver a new technology system, or redesign operational processes.
- Functional teams are comprised of people from the same department or area who collaborate on regular and ongoing activities, examples of which include providing training, executing marketing initiatives, and conducting research and development.
- Service teams work with customers to address their purchasing and post-purchase needs. These teams enable a company to provide consistent service, often 24/7, to support customers wherever they are.
- Finally, information systems development (ISD) teams make use of lower-cost labor, typically offshore, to develop software. They are typically created by dividing up the work of larger projects and assigning specific pieces to independent contractors or teams of developers.
Challenges of Virtual TeamsThe geographic dispersion of team members and the lack of regular face-to-face meetings present three challenges to the success of virtual teams.
- Coordination of tasks: A virtual team needs a clear set of objectives and a plan for how to achieve them in order to focus and direct collaboration among team members. They need clear guidelines and norms for how individuals will accomplish their work. Even more than traditional teams where individuals work in the same location and time zone, virtual teams require effective project management to facilitate communication and coordination of tasks among members.
- Team-member skills: Beyond their functional expertise and experience, virtual team members need to be effective users of technologies such as video conferencing and other collaboration tools. They must learn to communicate well in writing to avoid misinterpretations that might be more easily avoided in a face-t0-face conversation. When virtual teams cross national boundaries, differences in language and culture require the ability to negotiate barriers to communication and collaboration.
- Relationships: Virtual team members need to build relationships with colleagues through the use of technology, which can often seem impersonal. Distance and lack of regular personal interaction can make it difficult for trust and group cohesion to develop. When these are missing, team members can lose focus and collaboration can suffer, leading to delays, conflict, and other performance issues.
Self-Managing TeamsA self-managing team is a group of employees working together who are accountable for all or most aspects of their task.
Learning ObjectivesCompare the advantages and disadvantages of self-managing teams.
- Self-managing teams share work tasks and supportive or managerial tasks.
- Because they are both responsible for their outcomes and in control of their decision -making process, members of the self-managing team may be more motivated and productive than traditional teams.
- Self-managing teams are different from self-directed teams. Self-managing teams work toward goals that are set for them by outside leadership, whereas self-directed teams work toward a common goal that they define.
- self-managing team: A group with a common purpose in which tasks and responsibilities are determined by the members.