CS7681.MARIE DUEA60011 Strategically Manage Organisational ChangeA 3myapchub

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School
Australian National University **We aren't endorsed by this school
Course
MANAGEMENT CHCMGT005
Subject
Management
Date
Oct 28, 2023
Pages
2
Uploaded by DeanArt12478 on coursehero.com
30 Assessment Task 3 DUE SESSION 7 Prepare a short report to discuss the role of critical success factors and continuous improvement in your chosen business. The Shangri-La Sydney Hotel is facing problems that are making it hard for them to work well, keeping their employees happy, and performing well in the hotel industry. To solve these problems and achieve significant transformation, it is important to include key factors that contribute to success and adopt a strategy for ongoing improvement. This research looks at the importance of critical success factors, how they can be applied to Shangri-La Sydney Hotel Problem to be solved and suggests adding more elements for improving continuously. Critical success factors are important parts that can make a big difference in whether or not an organizational change goes well. They are very important in the field of Shangri-La Sydney Hotel to help reduce workload, improve communication, make visitor experiences better, and create a supportive work environment. Critical success factors that are important for dealing with PTBS and implementing change include: 1. Clear Vision: Having a clear vision helps people know where they're going, keeps them motivated, and makes sure everyone is working towards the same goals as the company. Shangri-La Sydney Hotel needs to have a clear plan that focuses on combining existing technologies, making guests happy, and taking care of the staff's well-being. 2. Financial Goals: Financial goals demonstrate how a change impacts profits and encourages long-term growth and distribution of resources. Set specific financial goals based on the suggested improvements' ability to increase sales, profit margins, and return on investment. 3. Strategic Focus: Shangri-La Sydney Hotel leadership, management, and planning strategies all work together to ensure that any changes made are in line with them. Make changes that help Shangri-La Sydney Hotel achieve its main goals of coming up with new ideas, focusing on satisfying customers, and performing excellently in the day-to-day operations.
4. Organizational Culture: A good workplace is important because it helps employees feel happy and stay in their job, while also encouraging everyone to work together towards the same goals. Promote a workplace where people from different backgrounds are valued for their contributions, where honest conversations are encouraged, and where the same importance is given to the experiences of both visitors and employees. 5. Delegation with Clear Organizational Structure: Having a well-defined structure in an organization helps to make roles and responsibilities clearer, improves accountability, and makes decision-making easier. We need to make changes to the way Shangri-La Sydney Hotel is set up so that employees can be given more freedom and authority to do their jobs effectively. 6. Work Process: When procedures are done well, they make work more efficient, allow us to use our resources better, and make our customers happier. Use technology to make business procedures more efficient and ensure that employees have the necessary skills to work efficiently. 7. Effective Communication Channel: When people clearly communicate their expectations and remain open to each other, it reduces confusion and misunderstanding. Set up accessible means of communication for regular interaction, encouraging sharing of opinions, and ensuring that staff is informed about any updates or alterations. 8. Risk Management: Taking proactive steps to manage risks ensures that visitors have smooth experiences with minimal disruptions and ensures that operations can continue without any major issues. Develop methods to identify potential problems and establish alternative plans to reduce their impact. The process of making regular changes and improvements in an organization. Shangri-La Sydney Hotel can make its continuous improvement process better by adding these components along with the previously described CSFs: Using data analysis to measure the impacts of changes and make informed decisions. Regularly assess how well changes have worked and identify areas that still need improvement. Employee empowerment means allowing employees to be creative and take ownership of their work by giving them the freedom to suggest changes. Benchmarking means regularly evaluating how well SLH is doing compared to the standards set by the industry in order to identify areas where it can get better. Adaptive Leadership means that leaders should be flexible and able to adjust their plans and actions when faced with new situations or problems. In conclusion, important factors for success are essential for effectively managing change, helping Shangri-La Sydney Hotel to overcome challenges and make changes successfully. A continuous cycle of getting better ensures that improvements and adjustments keep happening without stopping. By addressing important factors and creating a culture of always getting better, Shangri-La Sydney Hotel can solve its problems, enhance guest experiences, and stay ahead of competitors in the hospitality industry. - RICOS Provider Code: 01331F | © 2023
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