PJM5900 Week 7Project Quality Management2021

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1 Introduction to Project Quality Management Professor Padmini Chelluri
Learning Objectives • Define quality management • Demonstrate an understanding of the history of quality management • Define project quality management • Explain the importance of project quality management • Define Quality • Differentiate between quality and grade • Compare and contrast various definitions of quality • Explain the role of data collection and analysis in quality management 2
What is Quality? • "The degree to which a set of inherent characteristics fulfil requirements" (ISO 9000) • Requirements are defined by customers/stakeholders or market demand • A quality project plan starts with collection of requirements • A quality product/service reflects the voice of the customer in the design and manufacturing process 3
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