PJM5900 Week 7Project Quality Management2021

1 Introduction to Project Quality Management Professor Padmini Chelluri
Learning Objectives Define quality management Demonstrate an understanding of the history of quality management Define project quality management Explain the importance of project quality management Define Quality Differentiate between quality and grade Compare and contrast various definitions of quality Explain the role of data collection and analysis in quality management 2
What is Quality? "The degree to which a set of inherent characteristics fulfil requirements" (ISO 9000) Requirements are defined by customers/stakeholders or market demand A quality project plan starts with collection of requirements A quality product/service reflects the voice of the customer in the design and manufacturing process 3
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