Reflection

.docx
School
University of Phoenix **We aren't endorsed by this school
Course
AND 50
Subject
Management
Date
Nov 13, 2023
Pages
2
Uploaded by modestdartey on coursehero.com
Name: Marshall Walker These broad categories of skills are necessary for a manager to be successful in business because they allow the manager to effectively communicate, organize, and lead their team. By possessing these skills, managers can effectively delegate tasks, motivate, and inspire their employees, and resolve conflicts. Additionally, these skills allow managers to effectively manage their time and resources, which is essential for the success of any business. One skill I have exhibited at school or in my current position and explain how it shows I have management potential: I believe that my ability to communicate effectively is one of my strongest skills. I am able to clearly and concisely explain complex ideas to both technical and non-technical audiences. I am also able to listen actively and understand the needs of others. I believe that this skill would be an asset in any management role, as it would allow me to effectively communicate with my team and stakeholders.
In my current position as a customer service representative, I have been praised by my manager for my ability to effectively communicate with customers. I am able to quickly understand the customer's issue and provide them with a solution that meets their needs. I am also able to de-escalate difficult situations and resolve customer complaints in a professional and timely manner. I believe that this experience has demonstrated my ability to effectively communicate and manage conflict, which are both essential skills for a manager. I am confident that I have the skills and potential to be a successful manager. I am a hard worker, I am always willing to learn new things, and I am passionate about helping others. I am confident that I can use my skills and experience to make a positive impact on any team or organization.
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