Unit 3 Individual Project (5) (2)

Definition Risks Values Establishing Customer Expectations The process of understanding and defining what customers expect from a product or service. This involves identifying their needs, desires, and preferences, and setting realistic and achievable goals to meet those expectations. Establishing customer expectations mitigates risks by providing a clear understanding of product or service expectations, reducing dissatisfaction, negative reviews, and customer churn. Clear customer expectations boost business value, loyalty, referrals, and revenue; regular communication, feedback, and strategy adjustments are essential. Designing Quality In Integrating quality into product design and development involves considering aspects at every stage, rather than relying solely on inspections or control measures. Designing quality proactively addresses issues, reducing defects, customer complaints, and costly rework or recalls, reducing risk and ensuring product safety. Designing products or services with quality in mind increases customer satisfaction, loyalty, and referrals, while also improving efficiency, waste reduction, and lower costs. Define Metrics Metrics are quantifiable measures used to track business performance, progress, and success, providing objective data for evaluation. Metrics help businesses identify and monitor risks by providing insights into key indicators and trends, enabling proactive risk management and project success. Metrics offer actionable insights, enabling data- driven decision-making, improving performance, efficiency, and resource allocation for businesses. Mistake-proofing Technique for preventing errors in processes or systems by implementing measures to reduce defects and failure risks. Mistake-proofing reduces errors, improving product quality and reliability by preventing negative consequences like customer dissatisfaction and waste. Mistake-proofing saves time, resources, and costs by correcting errors, enhancing customer satisfaction, and reducing accidents and injuries in the workplace. Kaizen Kaizen, a Japanese philosophy, emphasizes continuous improvement through incremental changes in processes, systems, and products, aiming for sustainable improvements in quality, efficiency, productivity, and customer satisfaction. Kaizen helps organizations avoid stagnation, adapt to changing market conditions, and reduce errors and defects by continuously improving and addressing root causes for better outcomes. Kaizen drives continuous improvement and innovation by fostering a culture of learning, collaboration, and problem-solving. It increases employee engagement, satisfaction, cost savings, and competitive advantage in the marketplace. Six Sigma Six Sigma methodology enhances process quality Six Sigma reduces risk of poor quality products or Six Sigma drives process improvement, cost

and efficiency by reducing defects, identifying root causes, and enhancing customer satisfaction and business performance. services, reducing errors and defects, reducing customer dissatisfaction and waste. reduction, and customer satisfaction by streamlining processes, reducing variations, and improving efficiency, productivity, and profitability.