The Continuous Improvement process is an ongoing process to improve processes within an organization. It is called continuous because the processes are continuously evaluated and improved to increase their efficiency or effectiveness. The most commonly used system to support continuous improvement is the PDCA Cycle (Plan, Do, Check, and Act) or Deming cycle. Many types of information or documentation support continuous improvement. Some of them are listed below: Process Documentation - The first step to continuous improvement is to evaluate any process which needs to be improved. This is one of the most important document as it details the entire process flow and creates a standardized process. This is important since without defining the process and the steps involved in the process, areas of improvement cannot be ascertained. Hence, it helps in selecting the improvement opportunity which you want to focus on. Benchmarking - Benchmarking is another important document in continuous improvement. Benchmarking is a process of comparing the current business processes to the industry standards. This helps in determining areas of improvement based on how to compare with other organizations. Control charts - Control charts provide information on how the process varies over time due to special causes of variations. This helps in identifying if the current process which we are looking to improve has variations within the control limits or if there are any special cause causing the variation. This is important as a process with variation due to special causes is not fit for the improvement process. The process first must be in control for any improvement technique to work on it. These are the three types of information or documentation that support continuous improvement in any organization.
Uploaded by DoctorTitaniumGerbil3 on coursehero.com