N4313-Exam 1 Study Guide

Exam 1 Study Guide 1. Know what happens during the refreezing stage a. People accept or internalize the new ways of working change, accept it as a part of their life and establish new relationships 2. Understand what planned change is a. The process of preparing an entire organization, or a significant part of it, to achieve new goals or move in a new direction 3. Know the four principles of scientific management a. Science, not rule of thumb b. Harmony, not discord c. Cooperation, not individualism d. Development of each and every person to his/her greatest efficiency 4. Understand what building human capital entails a. Refers to the economic value of a worker's experience and skills 5. Understand what a rational empirical change strategy is a. Assume that providing knowledge is the most powerful requirement for change. The strategy assumes that people are rational and will act in the own self interest when they understand that change will benefit them. 6. Know characteristics of a good nurse leader a. commitment to excellence, passion for their work, clear vision and strategic focus, trustworthiness, respectfulness, approachability, empathy, caring, and commitment to coaching and developing staff. 7. Know common mistakes related to daily planning a. Underestimating the importance of a daily plan b. Not allowing adequate time for planning 8. Know nursing management functions a. Planning, organizing, staffing, directing, coordinating, and controlling 9. Know the principles of pre-active planning a. don't value experience; use tech to accelerate change and are future oriented; unsatisfied with past or present,; believe that future is always preferable to present 10. Understand what the balanced scorecard is for strategic planning a. Analyzes data from 4 organization perspectives i. Financial ii. Customers iii. Business processes iv. Learning and growth 11. Understand Lewin's change theory a. Unfreeze: insure that employees are ready for change b. Change: execute the intended change c. Refreeze: ensure that the change becomes permanent 12. Understand what the normative-reeducative change strategy is
a. Using group norms and peer pressure to socialize and influence people so that change will occur 13. Understand the principles of complex adaptive systems theory (CAS) a. Suggests that the relationship. Between elements and agents within any system is nonlinear and that these elements are constantly in play to change the environment or outcome 14. Understand the principles of thought leadership a. Any situation whereby one individual convinces another to consider a new idea, product, or way of looking at things 15. Know the characteristics of a true value a. 16. Know what an implied policy is a. 17. Understand what authentic leadership is a. Suggests that in order to leader, leaders must be true to themselves and their values 18. What part of the nursing management process is responsible for performance evaluations? a. Evaluating stage 19. Understand servant leadership a. 1. The ability to listen on a deep level and to truly understand b. 2. The ability to keep an open mind and hear without judgment c. 3. The ability to deal with ambiguity, paradoxes, and complex issues d. 4. The belief that honestly sharing critical challenges with all parties and asking for their input is more important than personally providing solutions e. 5. Being clear on goals and good at pointing the direction toward goal achievement without giving orders f. 6. The ability to be a servant, helper, and teacher first and then a leader g. 7. Always thinking before reacting h. 8. Choosing words carefully so as not to damage those being led i. 9. The ability to use foresight and intuition j. 10. Seeing things whole and sensing relationships and connections 20. Understand the principles of quantum leadership a. Quantum leaders are creative and strategic, possess curiosity and open- mindedness, lead and manage change proactively, and stay ahead. b. Self-awareness c. Vision and value led d. Spontaneity e. Holism f. Field-independence g. Humility h. Ability to reframe i. Asking fundamental questions j. Celebration of diversity
k. Positive use of adversity l. Compassion m. Sense of vocation (purpose) 21. Know how to calculate drip rates a. Gtt/min = df x gtt/min divided by t in min 22. Know what transactional leadership is a. Focuses on supervision, organization, and performance b. Promotes rewards after completing tasks or achieving goals 23. Know examples of external time wasters a. Social media b. Telephone interruptions c. Meetings d. Lack of information e. Poor communication f. Open-door policy 24. Understand the management function of directing a. Deals directly with influencing, guiding, supervising, and motivating staff for the achievement of organizational goals
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