Chapter 11 - Motivating, Satisfying, and Leading Employees
LO-1: Forms of Employee Behavior
is the pattern of actions by the members of an organization that directly or indirectly
influences the organization's effectiveness
: those that are directly involved in performing a job.
: provides positive benefits to the organization in more indirect ways.
An employee who does satisfactory work in terms of quantity and quality but refuses to work overtime,
won't help newcomers learn the ropes, and is generally unwilling to make any contribution beyond the
strict performance requirements of the job is not a good organization citizen.
In contrast an employee with a satisfactory level of performance who works late when the boss asks and
takes time to help newcomers learn their way around is a good organizational citizen.
: are those that detract from organizational performance
Other forms of counterproductive behavior are also costly. Theft and sabotage, sexual and racial
harassment also cost an organization, both directly (through financial liability if the organization
responds inappropriately) and indirectly (by lowering morale, producing fear, and driving off valuable
employees). Workplace aggression and violence are also counterproductive.
: is an example of a counterproductive behavior
: is a counterproductive behavior
: occurs when people quit their jobs. It results from a number of factors, including the nature
of the job, the nature of supervision, a poor person-job fit, the external labor market, and family
LO-2: Individual Differences Among Employees
: are physical, psychological, and emotional attributes that vary from one person to
another. The individual differences that characterize a specific person make that person unique.
Personality attitudes are two main categories of individual difference.
: is the relatively stable set of psychological attributes that distinguish one person from
another. It contains the "big five" traits:
: is a persons ability to get along with others
: refers to the number of things a person tries to accomplish
: refers to the degree to which people tend to be positive or negative in their
outlook and behavior toward others