Terms.Chp8-10

CMN TERMS: CHAPTERS 8-10 CHAPTER EIGHT Social Capital: A resource based on interpersonal connections that can be converted into economic and other benefits Bonding Social Capital: Benefits that result from close relationships with parents, children and other family members Bridging Social Capital: Benefits that result from connections with friends and close associates Linking Social Capital: Benefits that result from relationships within positions of power who are outside of our usual network Fundamental Interpersonal Relations orientation (FIRO): Theory that holds that we form interpersonal relationships in order to meet our need for inclusion, control, and affection Need for Inclusion: The need to be connected to other people Ideal Social Person: An individual who meets her inclusion needs in a way balanced way Oversocial: The tendency to work extra hard to seek interaction and attention from others Undersocial: The tendency to avoid interaction with others Need for Control: The need to influence our relationships, decisions, and activities and to let others influence us Relationship Boundaries: The limits to which we are willing to go to establish or maintain a relationship Need for Affection: The need to feel liked by others Ideal Personal Type: An individual who wants to be liked but feels comfortable in situations that may result in dislike Underpersonal: Characteristic of an individual who feels undervalued and seeks to avoid close relationships Overpersonal: Characteristic of an individual who seeks to establish close relationships with everyone regardless of whether others show interest Intimacy: The state of having a close, authentic connection with another person Social Exchange Theory: Theory that explains how people weight the perceived costs and rewards of relationships in deciding to maintain or end them Relationships of Circumstances: Relationships that develop because of situation or circumstances in which we find ourselves Relationship of Choice: Relationships we actively seek out and choose to develop

Internal Working Model: A mental picture that helps us understand some aspect some aspect our world Friendship: Relationships involving people with shared activities and interest, ranging from the personal to the intimate Empathy: An active and mindful effort to understand the experience of another person and share that person's feelings Self-Disclosure: Sharing of personal information about oneself in conversation Working Friendships: Friendships that are restricted to the workplace and limited in emotional investment Social Friendships: Friendships that go beyond the boundaries of the workplace Sexual Harassment: Unwanted sexual attention or the inappropriate promise of rewards for sexual favors Triangular Theory of Love: Theory proposing that passion, commitment, and intimacy characterize romantic relationships Coming-Together Phase: Five stages through which couples move as they build intimacy Coming-Apart Phase: Five stages that contributes to a movement away from intimacy Turning Points: Events or interactions that signal changes in the relationships Social Penetration Theory: Theory that suggest the importance of self-disclosure in moving from less intimate to more intimate relationships Johari Window: A self-awareness model that helps us to identify and understand the open, hidden, shared, and unknown parts of the self CHAPTER NINE Conflict: Disagreement between two or more parties who see more parties who see themselves as having opposite goals or values Overt Conflict: Conflict involving open disagreement Metalanguage: Language that describes or comments on language Convert Conflict: Hidden conflict, not always known to the other party Competing: Forcing a resolution by pushing for one's own needs or solution Accommodating: Resolving a conflict by giving in to what the other party or individual wants Avoiding: Withdrawing from a conflict

Compromising: Resolving a conflict by meeting in the middle Collaborating: Resolving conflict in a way that allows both sides to satisfy their wants Dysfunctional Conflict: Disagreement with unproductive or destructive outcomes Functional Conflict: Disagreement with productive or beneficial outcomes Climate: The emotional tone of a relationship or interaction Supportive Communication: Behaviors that reduce defensiveness and demonstrate respect for the feelings of the other person Defensive Communication: Behaviors people use when they perceive a threat to their emotional well- being Evaluation: Passing judgement on a person, idea, or object Description: Offering thoughts and feelings without judging Control: Ignoring the other person's input while forcing that person to accept your decision Problem Orientation: Focusing on finding solutions Strategy: Hiding one's motives and manipulating someone into doing what you want them to do Spontaneity: Being open and honest in interactions Neutrality: Showing lack of interest in the other person or that person's ideas Superiority: Behaving as though you are better than others Equality: Behaving as though you are equal to others Certainty: Conveying the message 'I am always right' Provisionalism: Acknowledge different points of view or different interpretations of events CHAPTER TEN Primary Work Groups: Groups in which employees interact every day, based on their position within the organization Project-Specific Work Groups: Groups of employees brought together for specialized purposes Functional Approach: An approach that see leadership as a series of functions Situational Approach: An approach that sees leadership as dependent on situation, with no one best approach