Ch 8 Communicate Clearly #8 Telephone Scenarios page 131

1. Hello, this is Hailey Starkey speaking. How can I assist you today? I understand that you are looking to speak with our boss. Unfortunately, she i unavailable at the moment and we are uncertain about her schedule for the day. Is there anything I can help you with in the meantime? 2. Hello, this is Haily from Taylor White Elementary. I'm calling to inform you that your appointment with Principal Sanders at 10:30 AM today needs to be rescheduled due to unforeseen circumstances. Principal Sanders's child is unwell and she won't be able to make it to the office today. We understand the inconvenience this may cause and we sincerely apologize for any disruption to your schedule. We would like to offer you the option to reschedule the appointment for any time tomorrow afternoon that is convenient for you. Please let us know a preferred time between 1 PM and 5 PM, so we can accommodate it accordingly. Again, we apologize for any inconvenience caused and we appreciate your understanding in this matter. Please feel free to reach out to us with any questions or concerns you may have. Thank you for your cooperation.
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