Chapter 9: Principles of Interpersonal Communication
November 18, 2020
What is Interpersonal Communication?
Interpersonal Communication: communication between two people in which the
messages exchanged significantly impact the thoughts, emotions, behaviors, and
relationships of the people involved.
Transactional — both parties contribute to the meaning created during the
Dynamic — constantly changing; your perceptions, thoughts, feelings, and
emotions are continually shifting.
Relational — builds bonds with others
Impactful — impacts the thoughts, emotions, behavior, and relationships for the
people taking part in it.
What is Impersonal Com? (This is what the extra credit is about)
Impersonal communication: is the opposite of Interpersonal communication; has
a negligible or insignificant impact on your thoughts emotions behavior in
relationships → No personal ties or relationship at all; general info
used to give basic information such as company policies instructions or
include methods such as: memos, letters, emails, voicemail, manuals,
bulletin, boards, etc.
Ex. Forever21 sending me coupons or CSM emails → mass
emails & texts
Why Form Relationships?
Interpersonal relationships are the emotional, mental, and physical involvement that you
forge with others through communication.
Five factors influence weather these relationships form:
1.) Proximity — It's
You're more likely to pursue relationships with whom you
have frequent contact with either face-to-face or online; mere exposure effect.
2.) Resources — The value/desired qualities people have.
Social Exchange Theory : we feel drawn to people who offer substantial
benefits with few costs.
Ex. recommendation letter, money, etc.
3.) Similarities — (aka
"Birds of a feather
" effect) We seek romantic Partnerships,
close family involvements, friendships, and work relationships with those whom
we see similar to ourselves; those who are alike tend to stay together.
4.) Reciprocal Liking: We are attracted to people also like us