Chapter 5- COM1000 Notes

Chapter 5- Nonverbal Messages Nonverbal Messages Nonverbal Communication: all the messages we send in ways that transcend spoken or written words Nonverbal Messages: cues we send with our body, voice, space, time, and appearance to support, modify, contradict, or even replace a verbal message Characteristics of Nonverbal Communication Nonverbal communication is inevitable Nonverbal communication is the primary conveyor of emotions Nonverbal communication is multi-channeled. Nonverbal communication is ambiguous Types of Nonverbal Communication Kinesics: what and how the body communicates o Gestures Emblems Illustrators Adaptors o Eye Contact o Facial Expressions o Posture Body orientation Body movement o Haptics: what and how touch communicates Paralanguage: the voiced part of a spoken message that goes beyond the actual words o Pitch o Volume o Rate o Quality (timbre) o Intonation o Vocalized pauses Proxemics: how space and distance communicate o Personal Space o Territorial space o Acoustic space Chronemics: how we interpret the use of time Physical appearance Guidelines for improving Nonverbal Communication Sending nonverbal communication o Consciously monitor your nonverbal messages o Intentionally align your nonverbal messages with your purpose
o Adapt your nonverbal messages to the situation o Reduce or eliminate distracting nonverbal messages Interpreting nonverbal messages o Remember that the same nonverbal message may mean different things to different people o Consider each nonverbal message in context o Pay attention to the multiple nonverbal messages being sent and their relationship to the verbal messages o Use perception checking
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