Chapter 5- Nonverbal Messages
Nonverbal Messages
Nonverbal Communication: all the messages we send in ways that transcend spoken or
written words
Nonverbal Messages: cues we send with our body, voice, space, time, and appearance to
support, modify, contradict, or even replace a verbal message
Characteristics of Nonverbal Communication
Nonverbal communication is inevitable
Nonverbal communication is the primary conveyor of emotions
Nonverbal communication is multi-channeled.
Nonverbal communication is ambiguous
Types of Nonverbal Communication
Kinesics: what and how the body communicates
o
Gestures
Emblems
Illustrators
Adaptors
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Eye Contact
o
Facial Expressions
o
Posture
Body orientation
Body movement
o
Haptics: what and how touch communicates
Paralanguage: the voiced part of a spoken message that goes beyond the actual words
o
Pitch
o
Volume
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Rate
o
Quality (timbre)
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Intonation
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Vocalized pauses
Proxemics: how space and distance communicate
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Personal Space
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Territorial space
o
Acoustic space
Chronemics: how we interpret the use of time
Physical appearance
Guidelines for improving Nonverbal Communication
Sending nonverbal communication
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Consciously monitor your nonverbal messages
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Intentionally align your nonverbal messages with your purpose
