Communication improvement plan revised..

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Communication improvement plan By Natalie Kindle
Introduction • Organizations face a wide range of communication challenges because of; • Cultural differences of employees-misinterpretation of a message due to cultural beliefs is a challenge. • With the introduction of digital communication tools, workers often face information overload from emails, and missed important messages. • Generation differences among employees causes communication challenges because slag used by the young generation can cause misunderstandings. • Communication silos between departments making it hard to collaborate in organization's group projects that require teamwork(Noori 2023).
Communication silos between departments. Communication silos among organizational departments happens when subdivisions with the organization fail to efficiently interchange data or join forces. These silos can hinder the smooth transference of data, leading to operational inadequacies, and amplifying various issues within the organization (Noori,2023). Communication silos between departments are caused by; • Generation differences • Communication channels barriers. • Technology barrier; Lack of technology knowhow(Noori, 2023).
a)Generation differences. • Generational differences in the working environment has an impact on the different viewpoints, codes, methods to work, ideal communication approaches, and expectations found among distinct age groups within a company. These differences can impact the ways in which workers engage with each other, their supervisors, and the central communication climate of the organization(Olmeda 2022). • An organization has employees who recently graduated to our parents age mates or older. The newly graduated employees have their prefers on how information should be communicated. They are familiar with the latest technology like Zoom and would prefer such approaches. On the other hand, the traditionalists and Baby Bloomers prefer face-to-face communication or phone calls. It can be challenging for the employees who are not familiar with the latest technology to communicate with the millennials and generation z workers(Olmeda 2022).
Continuation . • Generation differences is connected with technology knowhow which creates a breach on the most effective communication method to be used within the organization. • It can be challenging for various departments in an organization to collaborate on projects if they cannot agree on an effective communication method. The generation z may prefer using collaborative tools like video conferencing that the traditionists are not familiar with (Cichosz, et al.,2020)
Solution and recommendation • Social responsibility is an ethical concept where individuals have a responsibility to fulfill their civic duties, and the actions of an individual should contribute to the general well-being of society (Van Ruler,2022). This requires upholding a harmony between economic progress, the good of persons, and environmental concerns(Abbas et al., 2022). • It can be challenging for the Baby Bloomer and traditionist employees to embrace the latest technology if training is not done and they are not educated on the benefits of embracing the latest technology(Noori, 2023). • To overcome communication silos between departments because of generation differences, an organization should emphasize on a clear and standard way of communication. Proper English should be the language of communication to avoid misunderstandings. • Training should be done if the company opts to embrace the latest communication methods.
Solution and Recommendation. To overcome silos between departments within an organization; • It is important that all employees understand that everyone has their own preferred communication method. The recommendation is that a company can use multiple communication method to accommodate all ages(Noori 2023). • Respect is important regardless of the age differences for a conducive working environment. • Employees should be given the opportunity to air they concerns and improvements made to facilitate good working atmosphere(Noori 2023).
Communication dynamics of an organization through the completion of a communication audit • Defining and setting the goals.- the communication channels available should be communicated. SMART model should be used in setting the goals. • Gathering employees and letting them know what is required. • Identifying the stakeholders-these are customers, workers and applicable parties. • Doing research-conducting questionnaires or survey. • Develop a communication strategy that plans how the organization will communicate the audit findings, commendations, and action tactics to all relevant stakeholders(Noori 2023).
Conclusion • A competently conducted communication audit can offer valuable observations into how an organization communicates, enabling the identity of both strengths and weaknesses. These insights then serve as a roadmap for devising approaches to cultivate more effective and streamlined communication. Such an audit stands as a vital instrument for organizations striving to enhance their communication methods holistically and fortify their connections with both employees and stakeholders. It can help an organization understand the communication gaps ad identify the best solution to communication challenges.
References • Noori. (2023, September 12). 10 strategies for breaking down organizational silos in the workplace . Nectar: Employee Recognition Software to Build Great Culture. https://nectarhr.com/blog/organizational-silos • Cichosz, M., Wallenburg, C. M., & Knemeyer, A. M. (2020). Digital transformation at logistics service providers: barriers, success factors and leading practices. The International Journal of Logistics Management , 31 (2), 209-238. • Olmeda, N. C. (2022). Leadership in Transition: A Quantitative Study of Leadership Dimension Preferences across Generational Cohorts (Doctoral dissertation, Regent University). • Abbas, J., & Dogan, E. (2022). The impacts of organizational green culture and corporate social responsibility on employees' responsible behavior towards the society. Environmental Science and Pollution Research , 29 (40), 60024-60034. • Bento, F., Tagliabue, M., & Lorenzo, F. (2020). Organizational silos: A scoping review informed by a behavioral perspective on systems and networks. Societies , 10 (3), 56. https://www.mdpi.com/2075-4698/10/3/56
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