Components of an Organization
Schein's Common Elements of an OrganizationThe four common elements of an organization include common purpose, coordinated effort, division of labor, and hierarchy of authority.
Learning ObjectivesDescribe the common elements that define an organizational structure, according to Edgar Schein
- Organizational psychologist Edgar Schein proposed four common elements of an organization 's structure: common purpose, coordinated effort, division of labor, and hierarchy of authority.
- Common purpose unifies employees or members by giving everyone an understanding of the organization's mission, strategy, and values.
- Coordinated effort is the organization of individual efforts into a group or collective effort.
- Division of labor is an arrangement in which different people perform discrete parts of a task for greater efficiency.
- Hierarchy of authority is the control mechanism for making sure the right people do the right things at the right time. This control enables organization members to make decisions quickly when necessary.
- organizational psychologist: A person who conducts scientific study of employees and workplaces.
Common Elements of OrganizationsOrganizational psychologist Edgar Schein proposes four common elements of an organization's structure:
- Common purpose
- Coordinated effort
- Division of labor
- Hierarchy of authority
From a manager's point of view, operations are made successful by instilling a common purpose to create a coordinated effort across the organization and organizing resources based on tasks and decision making. Each of the four elements is relatively straightforward in theory but represents a critical component of an effective structure.
Common PurposeAn organization without a clear purpose or mission soon begins to drift and become disorganized. A common purpose unifies employees or members and gives everyone an understanding of the organization's direction. Ensuring that the common purpose is effectively communicated across organizations (particularly large organizations with many moving parts) is a central task for managers. Managers communicate this purpose by educating all employees on the general strategy, mission statement, values, and short- and long-term objectives of the organization.
Coordinated EffortCoordinating effort involves working together in a way that maximizes resources. The common purpose is achieved through the coordinated effort of all individuals and groups within an organization. The broader group's diverse skill sets and personalities must be leveraged in a way that adds value. The act of coordinating organizational effort is perhaps the most important responsibility of managers because it motivates and distributes human resources to capture value.
Division of LaborDivision of labor is also known as work specification for greater efficiency. It involves delegating specific parts of a broader task to different people within the organization based upon their particular abilities and skills. Using division of labor, an organization can parcel out a complex work effort for specialists to perform. By systematically dividing complex tasks into specialized jobs, an organization uses its human resources more efficiently.
Hierarchy of AuthorityHierarchy of authority is essentially the chain of command—a control mechanism for making sure the right people do the right things at the right time. While there are a wide variety of organizational structures—some with more centralization of authority than others—hierarchy in decision making is a critical factor for success. Knowing who will make decisions under what circumstances enables organizations to be agile, while ambiguity of authority can often slow the decision-making process. Authority enables organizations to set directions and select strategies, which can in turn enable a common purpose.
Characteristics of Organizational StructuresImportant characteristics of an organization's structure include span of control, departmentalization, centralization, and decentralization.
Learning ObjectivesOutline the departmentalization options available to corporations from an organizational structure perspective and differentiate between centralized and decentralized decision-making, and the resulting structural implications
- Organizational structures provide basic frameworks to help operations proceed smoothly and functionally.
- Span of control refers to the number of subordinates a supervisor has; it is used as a means of ensuring proper coordination and a sense of accountability among employees.
- Departmentalization is the basis by which an organization groups tasks together. There are five common approaches: functional, divisional, matrix, team, and network.
- Centralization occurs when decision -making authority is located in the upper organizational levels. Centralization increases consistency in the processes and procedures that employees use in performing tasks.
- Decentralization occurs when decision-making authority is located in the lower organizational levels. With decentralized authority, important decisions are made by middle-level and supervisory-level managers, thereby increasing adaptability.
- span of control: The number of subordinates a supervisor has.
Span of ControlSpan of control—or the number of subordinates a supervisor has—is used as a means of ensuring proper coordination and a sense of accountability among employees. It determines the number of levels of management an organization has as well as the number of employees a manager can efficiently and effectively manage. In the execution of a task, hierarchical organizations usually have different levels of task processes. Workers at various levels send reports on their progress to the next levels until the work is completed.
In the past it was not uncommon to see average spans of one to four (one manager supervising four employees). With the development of inexpensive information technology in the 1980s, corporate leaders flattened many organizational structures and caused average spans to move closer to one to ten. As this technology developed further and eased many middle-managerial tasks (such as collecting, manipulating, and presenting operational information), upper management found they could save money by hiring fewer middle managers.
DepartmentalizationDepartmentalization is the process of grouping individuals into departments and grouping departments into total organizations. Different approaches include:
- Functional - departmentalization by common skills and work tasks
- Divisional - departmentalization by common product, program, or geographical location
- Matrix - a complex combination of functional and divisional
- Team - departmentalization by teams of people brought together to accomplish specific tasks
- Network - independent departments providing functions for a central core breaker
CentralizationCentralization occurs when decision-making authority is located in the upper organizational levels. Centralization increases consistency in the processes and procedures that employees use in performing tasks. In this way, it promotes workplace harmony among workers and reduces the cost of production. Centralization is usually helpful when an organization is in crisis and/or faces the risk of failure.
Centralization allows for rapid, department-wide decision-making; there is also less duplication of work because fewer employees perform the same task. However, it can limit flexibility and natural synergies. Autonomy in decision-making is reserved for only a small number of individuals within the workforce, potentially limiting creativity.