ASSESSMENT 1 DIGITAL SOLUTIONS A - General trends and innovations in digital technology applicable to workplaces. You will need to research at least 5 trends or innovations, give an overview of each, and briefly discuss what it means for a workplace. EXPLAIN THESE FOLLOEING TECHNOLOGIES - OR OTHER TECHNOLOGIES OF YOUR CHOICE The modern workplace has undergone significant changes, with many companies blending their physical office space with a digital workplace. Staying informed about the digital workplace trends is crucial for organizations looking to stay ahead of the curve and unlock new opportunities in 2023 and beyond. 1. AI and machine learning The use of AI and machine learning in the digital workplace is growing rapidly, with many companies already using AI technologies to automate repetitive tasks and track metrics, such as content utility and employee performance. As these technologies become increasingly widespread in the workplace, companies with digital workplaces could benefit from AI advancements to facilitate data-driven intranets, enhanced customer service, as well as AI-powered learning resources for employees. The emergence of 'chatbot' technology is also significant for the digital workplace. AI technology designed to simulate human conversations could provide employees and customers with instant replies to support requests, without a lengthy wait from a human customer service advisor. This means an employee can resolve their question and another employee is freed from a repetitive task to focus on something more productive. 2. Data privacy and security With the growing volume of data being generated and shared in the digital workplace, data privacy and security will be of paramount importance in 2023. Organizations will invest in advanced cybersecurity measures, including multi-factor authentication, encryption, and secure cloud storage solutions. Compliance with data protection regulations, such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), will be a priority for businesses across industries. For those operating a company intranet, advanced encryption technologies and secure authentication processes will be essential to ensuring the safety of confidential data. Companies might also look to invest in cyber security training for their employees, helping them spot potential risks and taking proactive steps to protect their systems from malware. 3. Cloud-based collaboration Cloud-based collaboration is more relevant that ever in the digital workplace. Companies need to invest in robust collaboration tools, video conferencing solutions, project management platforms, and virtual whiteboarding to facilitate seamless digital collaboration and maintain productivity across distributed teams. This offers a massive productivity boost both for companies using remote working, and companies operating from several branches or cross-country.
Cloud collaboration can also help companies upskill current employees, as the quick distribution of knowledge and AI-generated learning resources helps users learn new skills without the associated costs of re-training. 4. Employee tracking technology When the pandemic forced employees to carry out their work from home, there was little for employers to use in the way of task-tracking technology - remote work was based on mutual trust and self-discipline. However, this could be set to change as employee tracking technology becomes more widely available. Employee tracking technology includes digital tools and company intranets that can track productivity, task completion and hours spent working. Companies may think they no longer have to worry about staff productivity outside the office, but they can expect some pushback from employees. What people loved so much about remote working was the liberty of not being observed while working. Employee tracking technology could be seen as a sneaky return to the old ways of office-based working. There is a middle ground though. Organizations looking to introduce employee tracking technology can demonstrate how this can be used to employees' advantage by helping to boost productivity and efficiency. 5. Employee well-being and engagement As organizations embrace remote and hybrid work models, prioritizing employee well-being and engagement will be critical in 2023. Companies will focus on providing flexible work arrangements, mental health support, and resources for work-life balance. Digital workplace platforms will incorporate features such as wellness apps, virtual team-building activities, and real-time feedback mechanisms to foster a positive work environment and ensure employee satisfaction and productivity. B - Identify and review at least six workplace digital applications (two each for communications, technologies, and networks) that could be used for the following: FOR EACH, DISCUSS: 1.Content Sharing Apps 2.Project Management 3.Workplace Management and Business Process Management Software 4.Document Processes 5.Unified Communications 6.Customer Relationship Management Apps
Benefits of Digital Workplace Key Apps Many organizations recognize the importance of apps and use them every day to improve workplace efficiency. These apps help workplaces in many ways. And it can be safely said that such apps play a vital role in running a business smoothly. The use of applications can dramatically change the way work is done in the workplace. Here are some examples. Key digital workplace apps can help users provide real-time facility and location information. Help inform employees with relevant and up-to-date information. Examples include: Tracking shuttle buses, food menus, parking, workplace maps using GPS services, and reporting facility problems. Allows employees to submit reports quickly The application also allows workplaces to create a central information hub for employees. With employees in workplaces around the world The application can therefore provide central access. With access to this center Employees can quickly receive information, for example, about workplace policies. Human resources information Training documents Organization news and announcements Including social media feeds Mobile apps in the workplace can create a personalized user experience for employees. The app can be used to create individual profiles. It depends on the employee's role and position in the workplace. These profiles may contain information about field sales. Human resources and office staff related to each person's personality On-site registration also helps inform employees about registration deadlines. Company important news Activity notifications or other emergencies So it saves time. In-app push notifications are useful because they can inform app users of important information even if they aren't using the app. Using certain applications can help promote special events and programs held in the workplace. This can improve employee engagement in return. It also provides workplaces with a flexible working environment. This saves time and resources. and make it a fun place to work.
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