After researching different business theories, I decided to explore the human relations
management theory. I chose this theory mostly because I work closely to human relations, and I
feel that it is highly necessary in any organization. This theory was created by Elton Mayo in the
1920s. Mayo began researching the behavior of people in groups and how it affects individuals
in the workplace, known as the Hawthorne studies (Fraraccio, 2023).
The human relations management theory is a researched belief that people desire to be
part of a supportive team that facilitates development and growth. Therefore, if employees
receive special attention and are encouraged to participate, they perceive their work as having
significance and are motivated to be more productive, resulting in high-quality work (Fraraccio,
2023). When I read this from one of the articles, it made me realize that people need people, and
having a team who is designed to cater to individuals will generate a positive reputation quickly.
The service industry is the first industry that comes to mind when I think about human
relations. The service industry is made up of a very wide range of organizations from food
service to utility service. The employees in this service are relied on to communicate effectively
with customers and provide assistance successfully as well. I would recommend companies give
more focus to their customers, as I think it is easy for organizations to forget that customers are
the foundation of their business. Taking care of their customers also goes hand in hand with
taking care of their employees. The employees in a company are crucial, especially when
interacting with customers.
Shifting a business' mindset is no easy goal, but it is absolutely possible to achieve. One
of the most useful changes that can be made is offering e-business, or online options. With