LEC 16

Organizational Business October 19, 2021 Gender differences in Communication Getting credit Confidence and boasting Asking questions Apologies Feedback Compliments Ritual opposition Managing up and down Indirectness When it comes to gender differences in communication, it's not right vs wrong the moral of the story is to recognize we have differences and to adjust accordingly. ( Page 382) Cross-Culture Communication ( Page 384) Dimensions Important precautions Language differences: can become barriers Assume differences until you know otherwise: walking in with assumptions Non-verbal communication: facial expressions, gaze, tilt of the head, gestures, touch Recognize differences in cultures: go out and study them, boost CQ Etiquette and politeness: when to show up for a business dinner, who orders first, who pays, dining etiquette, where do you sit, when do you pay Watch your language (and theirs): both verbal and non-verbal Social conventions: greetings, how you say hello/goodbye, not just talking but the terminology you use, how loud or quite you are, definition of time (what's late or early) **Cultural context: what's the difference between low and high context country? Low context country or culture : information is provided explicitly usually using words (North American, German, Swiss, Scandinavian) High context country : most information is draw from surroundings; artwork, culture, color (South American) The higher you score on CQ the greater your capability on cross-culture communication Facial expressions have similar meanings across culture A look of anger is one that translates best across culture
In North American cultures, excessive personalization of one's office with non-work preferences is seen as non-professional. Video Notes - Hand Gesture meanings in different countries The Okay : in most English-speaking countries is considered a gesture that means everything is great, okay, or perfect. In Brazil, however, it is considered a rude gesture, equivalent to the one finger salute. Horn : In USA, this gesture is adopted by rockers as a sign of approval, and in essence, to rock on. But in many Mediterranean and Latin countries, such as Argentina, Brazil, Colombia, Cuba, Spain, Italy, and Portugal, to make this sign at someone is to tell them that their spouse is cheating on them. The Fingers All Together: In Italy, this gesture means "what is this?" or "what do you want?". But, in Democratic Republic of Congo, this gesture is a sign for a small amount of something. In Turkey however, it indicates that something is beautiful or well, and in Egypt, it's a motion to show you'll only be a minute. The Thumbs Up: In most countries, this gesture is a sign of approval. In some other countries however, such as Iran, Iraq or Afghanistan, this gesture is seen as an "up yours". Information Richness: The potential information-carrying capacity of acommunication medium. Two important dimensions of information richness: Degree of synchronization: the degree to which information is synchronize between senders and receivers. Low synchronize is any type of series of one-way messaging were your waiting for a reply like emailing, texting, etc. Two-way conversations increase richness. Degree of nonverbal and paraverbal cues: the extent to which both parties can receive nonverbal and paraverbal. High on nonverbal and paraverbal: face to face, video communication (skype, zoom). Low on nonverbal and paraverbal: text-based media Non routine messages require what kind of media? Richer (example: firing someone should be done face to face and not over text or email) Routine messages do not require as high on richness (example: "hey want to grab lunch") Personal Approaches to Improving Communication Take the time Be accepting of the other person Do not confuse the person with the problem Say what you feel Listen actively Give timely and specific feedback Assume differences until you know otherwise Recognize differences in culture Watch your language (and theirs)
Organizational Approaches to Improving Communication Employer branding: promoting a clear and consistent image of the positive and distinctive features of an organization as an employee. Provision of explanations: make sure policies are communicated well. **360 Degree Feedback: common in organizations to enhance communication. Feedback that's coming from all angles. Employee surveys and feedback: make sure they are anonymous, so people aren't afraid to say what the really think. Suggestion systems: Do not ask for suggestions unless you are willing to change. Otherwise taking in suggestions and not changing can affect negatively. Intranets and webcasts Management training: boosting EQ, CQ, etc.
Uploaded by nuzhat2003khan on coursehero.com