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Michelle T (10/16/2023, 9:01:34 AM): All technical support chats may be recorded for quality assurance and training purposes. Thank you for contacting CenturyLink. You are speaking with Michelle, please give me a moment to review the information you provided. Michelle T (10/16/2023, 9:01:51 AM): Hello, Please hold while I check the information you have provided. Molly holgate (10/16/2023, 9:02:18 AM): We have been without internet for almost a week, the tech that was supposed to come fix the line never showed up! Michelle T (10/16/2023, 9:02:52 AM): i understand your frustration, let me check on this right away for you, should be just a minute or two Molly holgate (10/16/2023, 9:03:12 AM): This is ridiculous i work from home and am close to getting fired. I don't have my security system Molly holgate (10/16/2023, 9:03:19 AM): Thank you Michelle T (10/16/2023, 9:03:49 AM): yw, still looking for you, should be just another couple of minutes Molly holgate (10/16/2023, 9:04:12 AM): My neighborhood is out as well Michelle T (10/16/2023, 9:05:23 AM): ok thank you, just checking, it sounds like an outage, just seeing what i can find out for you, and molly can i verify a good cell number as well as a good email address for your account Molly holgate (10/16/2023, 9:06:53 AM): 4026909566 [email protected] Michelle T (10/16/2023, 9:08:09 AM): thank you, i appreciate your patience, and from your modem, do you know where your fiber box is located? and are their lights on that fiber box? Molly holgate (10/16/2023, 9:08:30 AM): No i dont Molly holgate (10/16/2023, 9:08:47 AM): Allo is burying their lines and cut ours Michelle T (10/16/2023, 9:11:30 AM): I'll be right with you. Michelle T (10/16/2023, 9:11:33 AM): ok thank you for that, when i pull up your account it is not idicating their is an outage but if your neighorhood is all down, most likely their should be, bear with me just trying to get a ticket built for you, do you have any locked gates or dogs or any safety concerns that would prevent a tech from coming out for you? Molly holgate (10/16/2023, 9:11:57 AM): No Michelle T (10/16/2023, 9:13:25 AM): i am going to send something to your cell phone, can you let me know when you get that code please Molly holgate (10/16/2023, 9:14:11 AM): 5545 Michelle T (10/16/2023, 9:14:34 AM): If our technician is dispatched and no trouble is found in our facilities, you must be available to allow access to the wiring and equipment on your premise or be available to meet with our technician. If you deny access or an adult is not available on premise, a charge of up to $99 will apply. Inside Wire Protection would NOT cover the cost of this trouble isolation. Molly holgate (10/16/2023, 9:14:50 AM): Fine Michelle T (10/16/2023, 9:15:24 AM): i am seeing we can get a tech out for you no later than tomorrow 10-17 from 8-5 no later than 7p I mentioned at the beginning of the chat I would own your experience and help with the best resolution. I appreciate the opportunity to help you. At the end of our chat session, you will be asked to provide feedback about your experience today. Is there anything else I can do to earn a perfect score? Molly holgate (10/16/2023, 9:16:06 AM): Is this person going to show up? The last person didnt Molly holgate (10/16/2023, 9:16:16 AM): Thats fine Michelle T (10/16/2023, 9:17:14 AM): i apologize, i am not sure why the last person did not show up for you but i definitely do have a ticket in here now for you, i will aslso mark it as an escalation for you, if you would like i can set you up for text notifications as well, data and message rates may apply Molly holgate (10/16/2023, 9:17:32 AM): Thats fine. Thank you
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